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| SPIL's Quality Policy： |
- Quality management leads to customer satisfaction
- Do the job right the first time
- Control the process and identify the root causes of problem
- Strive for continuous improvement |
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| Elaboration of Quality Policy |
| Quality management leads to
customer satisfaction |
| Customer satisfaction is the most important indicator
of quality. The best way to keep customers satisfied is to enhance
the quality from every perspective of running an organization. When
the company-wide quality is well managed, we will achieve SPIL's ultimate
goal of exceeding customer's expectations |
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| Do the job right the first time |
| Prevention is better than cure. Doing it right
the first time prevents rework and waste. |
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| Control the process and identify the root causes of problem |
| “To observe quality, the process is the key point.”
Each step of the process must be closely monitored and controlled.
When a deviation occurs, problems are handled systematically to discover
the root causes. Corrective actions are to be taken immediately. Preventive
actions are then employed to prevent defect recurrence. This is the
only way to achieve SPIL's quality goals. |
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| Strive for continuous improvement |
| Continuous improvement is built into SPIL's
culture. Continuous improvement activities are ongoing. SPIL is always
motivated to seek out opportunities to achieve its goal of Quality
perfection. |
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