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Quality
SPIL's Quality Policy:
- Quality management leads to customer satisfaction
- Do the job right the first time
- Control the process and identify the root causes of problem
- Strive for continuous improvement
Elaboration of Quality Policy
Quality management leads to customer satisfaction
Customer satisfaction is the most important indicator of quality. The best way to keep customers satisfied is to enhance the quality from every perspective of running an organization. When the company-wide quality is well managed, we will achieve SPIL's ultimate goal of exceeding customer's expectations
Do the job right the first time
Prevention is better than cure. Doing it right the first time prevents rework and waste.
Control the process and identify the root causes of problem
“To observe quality, the process is the key point.” Each step of the process must be closely monitored and controlled. When a deviation occurs, problems are handled systematically to discover the root causes. Corrective actions are to be taken immediately. Preventive actions are then employed to prevent defect recurrence. This is the only way to achieve SPIL's quality goals.
Strive for continuous improvement
Continuous improvement is built into SPIL's culture. Continuous improvement activities are ongoing. SPIL is always motivated to seek out opportunities to achieve its goal of Quality perfection.
 
 
 
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